How will things work in the future?

Eventually, everyone will understand your transformation story, including the business reason for the change and why you need to build a bridge. Before you can get to that stage, however, you need to find out how things translate from an operational perspective—it’s time to create the next phase of your SMART MAP.

Continue using your bridge analogy so that the business, operations and systems teams can communicate effectively. Then, dig deeper to draw the blueprint and architecture plan. Establish how you want to build the bridge and how you will operate it, and decide how you will get people to accept and use it.

Finally, organize the governance and management of your change projects.