What needs to be built and enabled?
In the previous step, you connected your business requirements with the operational services that support your business activities. You drew a construction blueprint for your bridge using the SMART MAP, and you established how you will build, operate and maintain it. Now, you need to deploy the best technology and systems to accelerate, scale and, if possible, automate its construction.
When used correctly, technology will speed up the process and generate a good return on your investment (ROI).
Determine where you need to standardize the use of technology and where you can leave the decision about which tools to use to the functional specialists.
Technology is constantly evolving. Make sure you don’t blame tools for failures—it will distract you from finding the real root cause, which usually turns out to be down to people, processes or rules.