QUESTION OF THE DAY

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Trust is a very personal quality. It is the expectation that situations controlled by others will have a positive outcome for us. It is the belief that other people have our best interests at heart and not just their own. Institutions do not build trust. People trust other people by building relationships between themselves.

Looking at the formula above - how do you measure trust in your organization?

According to Charles H. Green, four qualities need to be considered to determine the trust level (TL) or trustworthiness of another person.

C = Credibility - Does the person have a proven track record and knowledge in a specific subject (are they a credible speaker)?

R = Reliability - Are the person’s actions predictable (can you trust them to deliver on their promises)?

I = Intimacy - Do you feel safe and secure with the person (can you trust that they will not share confidential information with others)?

S = Self-orientation - Is the person focused on your needs (are they interested in you or only in themselves)?

You can set up a simple Trust level (TL) calculator.

Think of a person whose TL you want to evaluate. On a scale of one to five, assign a value to each parameter (credibility, reliability, intimacy, and self-orientation), One is the least favorable, and five being the most favorable rating. Apply Formula from above to get a perceived trust level.

3T's enable your success through - 1. TRANSPARENCY, so everyone knows What's Going On (WGO), 2. TRUST that generates maximum combined effort towards the outcome, and 3. TANGIBLE ACTIONS that get things done.

Success is never solely down to creative ideas or unique products or services. The difference between success and failure is actually down to the fundamentals of how you operationalize your business. Check our guide to the best operational and transformation practices, that people love.